Cisco Support Services

Powering Your Digital Future with Intelligent Support

At NSI, we partner with Cisco to ensure your network—the heartbeat of your business—remains secure, reliable, and ready for what’s next. Cisco’s re-imagined support service levels deliver the right balance of responsiveness, intelligence, and strategic insight to keep your technology operating at peak performance, from core infrastructure to advanced AI workloads. Whether you need dependable 24×7 technical coverage or a dedicated, AI-driven partnership, Cisco’s support tiers are designed to meet you where you are.

Signature Support

Strategic Partnership, AI-Driven Transformation

Signature Support is Cisco’s highest-tier, white-glove service designed for mission-critical environments. It combines dedicated engineering resources, predictive analytics, executive-level planning, and the most comprehensive RMA options available.

Key Benefits

Maximum Uptime: AI-driven predictive analytics help prevent outages before they occur.
Dedicated Team: Access to a Customer Support Account Manager (CSAM) and embedded or onsite engineers.
Strategic Alignment: Quarterly executive reviews guide optimization, roadmapping, and future planning.
Comprehensive Hardware Support: 2-Hour, 4-Hour, NBD, and Same-Day Ship coverage for the fastest response levels.
Advanced Learning & Enablement: Full access to Cisco’s training catalog, virtual labs, and certification.

Links: https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/Cisco-Support.pdf

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Enhanced Support

Proactive Intelligence, Empowered Teams

Enhanced Support builds on Standard with proactive monitoring, AI-driven insights, prioritized case handling, and contextual learning. It is designed for organizations wanting to prevent issues early and strengthen their internal IT expertise.

Key Benefit

Proactive Reliability: AI/ML insights identify risks and recommend fixes before they affect operations.

Priority Case Handling: Faster escalation paths for critical incidents.

Skill Development: Access to Cisco’s contextual learning, labs, and role-based training.

Stronger Continuity: Expanded RMA coverage including NBD, 4-Hour, 2-Hour, and Same-Day Ship.

More Personalized Support: A named engineer familiar with your environment ensures faster, more accurate resolution.

Link: https://www.cisco.com/c/dam/en_us/about/doing_business/legal/service_descriptions/docs/Cisco-Support.pdf

Standard Support

Foundational Reliability, Always On

Standard Support provides the essential foundation for reliable Cisco operations. It includes 24×7 access to Cisco TAC, software updates, and multiple RMA hardware replacement options to ensure your environment stays secure and operational. Key Benefits · Reliable Coverage: Around-the-clock access to Cisco experts for troubleshooting and issue resolution.

Timely Hardware Replacement: NBD, 4-Hour Onsite, and Same-Day Ship options help minimize downtime.

Security & Stability: Continuous software updates keep devices protected and fully supported.

Cost-Effective: Ideal for organizations that need strong foundational support without added complexity.

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What Our Clients Are Saying…

NSI has been a valued partner over the years. Their staff is top notch in providing the project support and solutions we need to make our business operate smoothly and efficiently. They go above and beyond just being a value added reseller by exhibiting the WHY they do business at every interaction.

Three Rivers Federal Credit Union

NSI performed a concise, informative, and easily discerned wireless survey. We were able to clearly see our strengths and weaknesses in our wireless signal. NSI gave us specific recommendations for changes to our wireless network with clear directions on how to make those changes.

Logansport Memorial Hospital

Every experience with NSI is beyond our expectations. The technical expertise, professionalism, and dedication to customer satisfaction is exemplary, in a world of diminished service.

AM General, LLC