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NSI's White Dove Experience

Our NSI White Dove, Customer Success Experience is crafted to provide an in-depth, long-term approach to customer experience, ensuring that the post-product deployment phase is just as robust and customer-focused as the initial sale.



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OUTCOME-FOCUSED DESIGNS

Your Customer Success Manager (CSMs) works with you to build a success plan that guides us all the way from unboxing to adoption.

NSI CSMs listen for the outcomes your organization needs to define the technologies, services, support, and KPIs used to achieve and see success.

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MANAGED LICENSING SUPPORT

Your CSM will help you follow best practices when procuring, onboarding, and provisioning licenses that drive your technologies.

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SUCCESS REVIEWS

Your CSM will meet with you to ensure key performance indicators are being met and discuss any obstacles before they become impacting.

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Key Features of the NSI's White Dove Experience:

NSI recognizes the importance of continuous customer guidance, relationship building, and feedback.

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Dedicated Customer Success Managers (CSMs)

You will be assigned a dedicated Customer Success Manager (CSM) who serves as the main contact, ensuring you maximizes investment value. CSMs understand business needs, track KPIs, inform about new features, and hold regular check-ins to assess usage, satisfaction, and address additional needs or pain points.
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Regularly Scheduled Check-Ups

Your White Dove Experience includes regular check-ins at set intervals. In these sessions, the CSM will assess product performance, gather feedback, and determine if further training or adjustments are needed.
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Long-term Partnership Building

Your White Dove Experience aims to build a partnership, ensuring you are supported and heard. Through active engagement, NSI becomes your partner and trusted advisor, not just a vendor.

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Benefits:

Maximized ROI: With active guidance and support, you can be sure you're getting the most out of your investment.

Continuous Learning: Through periodic reviews and trainings, you will be up-to-date with best practices and product functionalities.

A Voice in the Process: Regular feedback loops ensure that your desires and opinions are at the forefront of any product evolution or development.

Strong Relationship: A long-term relationship results in better understanding, trust, and collaboration, making problem-solving and growth easier for both sides.

 

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What Our Clients Are Saying…

NSI has been a valued partner over the years. Their staff is top notch in providing the project support and solutions we need to make our business operate smoothly and efficiently. They go above and beyond just being a value added reseller by exhibiting the WHY they do business at every interaction.

Three Rivers Federal Credit Union

NSI performed a concise, informative, and easily discerned wireless survey. We were able to clearly see our strengths and weaknesses in our wireless signal. NSI gave us specific recommendations for changes to our wireless network with clear directions on how to make those changes.

Logansport Memorial Hospital

Every experience with NSI is beyond our expectations. The technical expertise, professionalism, and dedication to customer satisfaction is exemplary, in a world of diminished service.

AM General, LLC

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How it Works.

1. Schedule a Consultation

Let’s isolate specific challenges in your enterprise-level network infrastructure with a Free Gap Analysis that clarifies the path forward.


2. Receive a Comprehensive IT Solution

Close the gap and kick off a digital transformation to meet the needs of your team, infrastructure, and business objectives.


3. Gain Peace of Mind in Your Infrastructure

Feel confident in your best-in-class enterprise network management and reap the benefits of a secure, high-performing environment.

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