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Webex Contact Center

Cisco Contact Center solutions are part of Cisco's product offering designed to help companies manage their customer interactions more effectively across various channels such as voice, email, chat, and social media. The Cisco Contact Center portfolio consists of several products and solutions tailored to meet the needs of businesses of all sizes and industries.



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Collaboration Solutions

Cisco Collaboration is a versatile suite of communication and collaboration solutions by Cisco Systems. It offers unified communications, video and web conferencing, team collaboration tools, cloud-based services, contact center solutions, and robust security features. This comprehensive platform empowers organizations to enhance productivity, streamline communication, and support modern work environments, making it a leading choice for businesses worldwide.

 

Cisco Cloud Meetings Capabilities

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Omnichannel Interaction:

Supports various interaction channels including voice, chat, email, and social media.
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IVR and Auto Attendant:

Guides callers through menu options and routes calls to the appropriate agents or departments.
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Call Routing and Queuing:

Ensures calls are directed to the most suitable agents based on predefined rules.
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Workforce Optimization:

Provides tools for scheduling, monitoring, and training agents to improve productivity and performance.

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Reporting and Analytics:

Offers insights into call center performance, agent productivity, and customer satisfaction.
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CRM Integration:

Integrates with various CRM platforms to provide agents with customer information and history.
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Security and Compliance:

Meets industry standards for data protection and privacy.

It's important to note that Cisco Cloud Contact Center is part of the broader Cisco Webex ecosystem, which includes various collaboration and communication services. Organizations can choose the specific Cisco Webex offerings that best suit their needs and integrate them as required.

Unified Contact Center Enterprise (UCCE)

  • Designed for large enterprises and offers advanced, scalable, and customizable contact center solutions.
  • Supports multiple channels including voice, web, email, and chat.
  • Offers comprehensive reporting and analytics tools.
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Unified Contact Center Express (UCCX)

  • Tailored for small to medium-sized businesses.
  • Offers features such as interactive voice response (IVR), automatic call distributor (ACD), and computer telephony integration (CTI).
  • Comes with scripting capabilities to customize call routing and handling.
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Webex Contact Center

  • A cloud-based solution suitable for businesses of all sizes.
  • Offers omnichannel capabilities, allowing customers to interact through their preferred channels.
  • Features artificial intelligence (AI) and analytics for improved customer experiences and agent productivity.
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Packaged Contact Center Enterprise (PCCE)

  • Offers features and capabilities similar to UCCE but is designed for faster deployment and simplified management.
  • Suitable for midsize to large enterprises.
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Discover the strength of Cisco Collaboration with Network Solutions:
· Expert Support: Our 24/7 team is always available to ensure your success.
· Seamless Integration: Seamlessly integrate Cisco collaboration tools into your existing environment.
· Enhanced Productivity: Supercharge teamwork, communication, and productivity.
· Tailored Solutions: Customized solutions to meet your specific business needs.
Don't miss this opportunity to transform your workplace. Contact us today to explore the future of collaboration.

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What Our Clients Are Saying…

NSI has been a valued partner over the years. Their staff is top notch in providing the project support and solutions we need to make our business operate smoothly and efficiently. They go above and beyond just being a value added reseller by exhibiting the WHY they do business at every interaction.

Three Rivers Federal Credit Union

NSI performed a concise, informative, and easily discerned wireless survey. We were able to clearly see our strengths and weaknesses in our wireless signal. NSI gave us specific recommendations for changes to our wireless network with clear directions on how to make those changes.

Logansport Memorial Hospital

Every experience with NSI is beyond our expectations. The technical expertise, professionalism, and dedication to customer satisfaction is exemplary, in a world of diminished service.

AM General, LLC

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How it Works.

1. Schedule a Consultation

Let’s isolate specific challenges in your enterprise-level network infrastructure with a Free Gap Analysis that clarifies the path forward.


2. Receive a Comprehensive IT Solution

Close the gap and kick off a digital transformation to meet the needs of your team, infrastructure, and business objectives.


3. Gain Peace of Mind in Your Infrastructure

Feel confident in your best-in-class enterprise network management and reap the benefits of a secure, high-performing environment.

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