Cisco E911

E911, or Enhanced 911, is a location-based calling service used for emergency situations, allowing emergency services to locate the caller more precisely and quickly. When integrated into Cisco Unified Communications solutions, E911 services can provide precise location information of the caller to the emergency responders. This is crucial in enterprise environments where internal IP telephony is used, and employees may be located across different floors or buildings.

What are the Primary Components of Cisco E911?

Cisco Emergency Responder (CER):

This is a Cisco product designed to help manage and deliver the E911 service within a business. It helps in identifying the caller's location in real-time and sends this information to the Public Safety Answering Point (PSAP) when a 911 call is made. CER is integrated with Cisco Unified Communications Manager (CUCM).

CUCM (Cisco Unified Communications Manager):

This is the call-processing component of Cisco’s IP Telephony solution, managing delivery of voice, video, messaging, mobility, and web conferencing services.

Cisco E911 Capabilities

Location Identification:

Cisco E911 services allow for precise location identification, which can be segmented to the building, floor, and even room level, enabling first responders to reach the emergency location faster.

On-Site Security Notification:

The E911 service can be configured to notify on-site security personnel simultaneously when an emergency call is placed, allowing for a quicker internal response while awaiting emergency services.

Automatic Location Information Updates:

Cisco E911 solutions can dynamically update the location information as users move around within the enterprise, providing accurate information during an emergency call.

Call Routing to Local PSAPs:

Based on the location of the caller, E911 services ensure that emergency calls are routed to the correct local emergency dispatch center.

Support for Remote Workers:

Cisco E911 solutions can support employees working remotely by identifying their location information and routing their emergency calls to the appropriate PSAP.

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