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Cisco E911

E911, or Enhanced 911, is a location-based calling service used for emergency situations, allowing emergency services to locate the caller more precisely and quickly. When integrated into Cisco Unified Communications solutions, E911 services can provide precise location information of the caller to the emergency responders. This is crucial in enterprise environments where internal IP telephony is used, and employees may be located across different floors or buildings.

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What are the Primary Components of Cisco E911?



Cisco Emergency Responder (CER):

This is a Cisco product designed to help manage and deliver the E911 service within a business. It helps in identifying the caller's location in real-time and sends this information to the Public Safety Answering Point (PSAP) when a 911 call is made. CER is integrated with Cisco Unified Communications Manager (CUCM).

CUCM (Cisco Unified Communications Manager):

This is the call-processing component of Cisco’s IP Telephony solution, managing delivery of voice, video, messaging, mobility, and web conferencing services.

Cisco E911 Capabilities

Legal and Compliance Requirements:

Many jurisdictions have legal requirements mandating the provision of E911 services in enterprise settings. Cisco E911 services help businesses comply with such regulations by providing accurate location information to emergency responders.

Configurations and Deployment:

When deploying Cisco E911 services, proper planning, and configuration are essential. It includes configuring Emergency Response Locations (ERLs), Emergency Location Identification Numbers (ELINs), and proper routing patterns to ensure accurate location identification and call routing.


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